INSTITUTE OF CUSTOMER SERVICEActive
Key figures
INSTITUTE OF CUSTOMER SERVICE does not disclose its turnover in its latest accounts; the profit for the year is as stated in the accounts.
Ratios
2025/26Balance sheet structure
Filed accounts2020/21–2025/26
| 2021/22 | 2022/23 | 2023/24 | 2024/25 | 2025/26 | |
|---|---|---|---|---|---|
| Turnover | 5,232,998 | — | — | — | — |
| Profit for the year | 228,592 | -248,080 | 174,543 | -532,496 | -217,899 |
| Cash at bank and in hand | 6,029,214 | 5,677,471 | 6,007,699 | 5,421,753 | 5,636,013 |
| Total assets | 7,557,828 | 7,157,920 | 7,637,834 | 7,286,179 | 7,481,962 |
| Total liabilities | — | — | — | — | 3,809,008 |
| Net assets / total equity | 1,148,043 | 899,963 | 1,074,506 | 542,010 | 324,111 |
| Average number of employees | 41 | 38 | 39 | 44 | 0 |
| Average pay (per year) | — | — | — | — | — |
A dash (—) means no accounts were filed for that year or the item is not in the accounts; 0 is a zero stated in the accounts. Small companies usually file only a balance sheet, so the profit and loss account is often missing.
Principal activity
Accounts 2026The principal activity of the company continued to be that of a not-for-profit professional body for customer service.
As described in the company's latest filed accounts.
Summary: INSTITUTE OF CUSTOMER SERVICE
Company
INSTITUTE OF CUSTOMER SERVICE is a private company limited by guarantee registered with Companies House under company number 03316394. It was incorporated on 11 Feb 1997. Its status is active. The registered office is in London (SE1). Its nature of business (SIC 2007) is activities of professional membership organizations (94120).
Accounts
The latest accounts in the database are for 2025/26 (period ending 31 Mar 2026); the company files full accounts. Loss for the year was £217,899. Net assets were £324,111, down 40.2% on the previous year. Cash at bank and in hand was £5,636,013. Total assets were £7,481,962 and total liabilities £3,809,008. The company had an average of 0 employees. Figures are available for 6 financial years (2020/21–2025/26).
Filing deadlines
The next accounts are due by 31 Dec 2027. The next confirmation statement is due by 25 Feb 2027.