PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED

Active
Company number 02788181Private limited companyIncorporated 1993

Key figures

£4,677,000-75.7%
Net assets 2024/25
-75.7%
Average annual change 2023/24–2024/25
05 m10 m15 m20 m2023/242024/25

† PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED filed these accounts on paper, so Companies House publishes them only as a scanned image. The figures for the years marked † were read automatically from the scan and kept only where the statements add up (for example net assets equal total equity), but a reading error is still possible — check the original accounts at Companies House.

Ratios

2024/25

Sector comparison

SIC 96090

Where the company stands among the 103,109 active companies whose first SIC code is 96090 (Other service activities n.e.c.).

Turnover£519,567,000
Higher than 99% · median £296,955 among 1,901 that publish turnover
Net assets£4,677,000
Higher than 98% · median £6,686
Total assets£16,227,000
Higher than 99% · median £34,542
Cash£85,000
Higher than 74% · median £15,285
Employees3,192
Higher than 99% · median 1
Company age33.7 years
Older than 96% · median 7.5 years
Largest in this sector by net assets
  1. SAGITTARIUS INTERNATIONAL LIMITED£5.5bn
  2. VIRIDOR ENERGY (INVESTMENTS) LIMITED£3.9bn
  3. FINANCIAL MODELS CORPORATION LIMITED£2bn
  4. PERSIMMON FINANCE LIMITED£1.9bn
  5. AMPHORA INTERMEDIATE II LIMITED£1.3bn
  6. AMPHORA AUSTRALIA HOLDINGS LIMITED£1.2bn
  7. UOP PRODUCTS UK LIMITED£1.1bn
  8. INTERNATIONAL NUCLEAR INVESTMENT LIMITED£897m
  9. MITIE TREASURY MANAGEMENT LIMITED£775.8m
  10. SEGA EUROPE LIMITED£762.2m

Positions are approximate. Figures come from each company's latest accounts; money and employee figures are compared only with companies that filed accounts in pounds for a period ending in the last two and a half years and are not dormant, so those groups are smaller than 103,109. The line on each bar marks the median.

Summary: PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED

What kind of company is it?

PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED is a private limited company registered with Companies House under company number 02788181. It was incorporated on 9 Feb 1993. Its status is active. The registered office is in London (EC2M). Its nature of business (SIC 2007) is other service activities n.e.c. (96090).

How is the company doing financially?

The latest accounts in the database are for 2024/25 (period ending 30 Jun 2025); the company files full accounts. Turnover was £519,567,000. Profit for the year was £1,942,000. Net assets were £4,677,000, down 75.7% on the previous year. Cash at bank and in hand was £85,000. Total assets were £16,227,000 and total liabilities £22,880,000. The company had an average of 3,192 employees. Figures are available for 2 financial years (2023/24–2024/25).

How does it compare with similar companies?

Compared with 103,109 active companies whose first SIC code is 96090: By turnover it ranks higher than 99% of the 1,901 that publish turnover (median £296,955). By net assets it ranks higher than 98% of them (median £6,686). By total assets it ranks higher than 99% of them (median £34,542). By cash it ranks higher than 74% of them (median £15,285). By number of employees it ranks higher than 99% of them (median 1). It is older than 96% of them (median age 7.5 years).

Does it supply the public sector?

The company is named as a supplier in 36 public contract award notices from 27 public sector buyers since 2021. Contracts awarded to it alone have a combined published value of £927.7m. Its most frequent buyer is Government Commercial Agency (3 contracts). 14 of the awards are shared with other suppliers, typically framework agreements.

What do public registers and reports show?

In its latest payment practices report it took an average of 39 days to pay suppliers, and 4% of invoices were not paid within agreed terms. Its gender pay gap report for 2025/26 shows median hourly pay for women 18% lower than for men. It has modern slavery statements on the government registry for 5 years.

Who runs and controls the company?

One person with significant control is registered. 1 of 14 registered charges are outstanding.

When are its next filings due?

The next accounts are due by 31 Mar 2027. The next confirmation statement is due by 17 Feb 2027.

Filed accounts2023/24–2024/25
2023/24 †2024/25 †
Turnover510,042,000519,567,000
Profit for the year-9,469,0001,942,000
Cash at bank and in hand—85,000
Total assets151,799,00016,227,000
Total liabilities141,912,00022,880,000
Net assets / total equity19,251,0004,677,000
Average number of employees3,3073,192

A dash (—) means no accounts were filed for that year or the item is not in the accounts; 0 is a zero stated in the accounts. Small companies usually file only a balance sheet, so the profit and loss account is often missing.

Public contracts

36 contracts

PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED is named as a supplier in 36 public contract award notices from 27 public sector buyers since 2021. The 21 contracts awarded to it alone with a published value add up to £927.7m. 14 awards are shared with other suppliers and not counted in that total.

Contracts per year
Main buyers27
Government Commercial Agency
3 contracts · £144k
Crown Commercial Service
3 contracts
NHS England
2 contracts · £110.6m
The Pensions Regulator
2 contracts · £7.4m
Department for Education
2 contracts · £70.4k
Contracts
  1. The MarketplaceGovernment Commercial Agency · £2,000,000,000 · 2 lots · runs until Sep 2030
  2. Office Stationery SuppliesNursing And Midwifery Council · £107,810 · runs until Jul 2030
  3. G Cloud 15‡Government Commercial Agency · shared by 2,744 suppliers, up to £14,000,000,000 in total · runs until Aug 2030
  4. Provision of Office Supplies‡Government Commercial Agency · £144,000 · runs until Jul 2028
  5. NHS Notify Print and Fulfilment Services (Lot 2: Medium volume BAU and campaign)‡NHS England · £110,000,000 · runs until Jun 2028
Show 31 more
  1. Printing of the resident magazine‡Stevenage Borough Council · £33,930 · runs until Mar 2028
  2. Election Printing‡The North Yorkshire Council · £2,281,020 · runs until Apr 2028
  3. Promotional Products and StandsBelfast Health & Social Care Trust · shared by 11 suppliers, up to £4,589,098 in total · 2 lots · runs until Apr 2028
  4. Office Supplies and IT Consumables‡London Borough of Southwark · £120,000 · runs until Mar 2027
  5. Tailspend SolutionBritish Transport Police · £1,000,000 · runs until Feb 2028
  6. UKHO Book Publications 2026UK Hydrographic Office · £2,300,000 · runs until Mar 2028
  7. Courier, Distribution, Storage and Specialist SolutionsCrown Commercial Service · shared by 16 suppliers, up to £3,680,000,000 in total · runs until Feb 2030
  8. Digital Outcomes and Specialists 7Crown Commercial Service · shared by 1,624 suppliers, up to £3,240,000,000 in total · runs until Jul 2027
  9. GB-London: Further Competition via the CCS RM6280 Framework, Lot 7- The Provision of Parking Remittance Processing, Scanning and Document Management Service‡The Royal Borough of Kensington and Chelsea · £191,400 · runs until Jan 2030
  10. Postal Services - Postal Collection and Distribution)SYNCHRONICITY CARE LTD. · £382,671
  11. Patient/Citizen Communication, Engagement & Hybrid Mail SolutionsNHS Shared Business Services Limited · shared by 20 suppliers, up to £750,000,000 in total · 3 lots · runs until Feb 2030
  12. Tail Spend SolutionThe National Archives · £60,000
  13. Marketing Suite (TPR Comms management platform)The Pensions Regulator · £1,060,117
  14. NHS Notify Printed Communications and Related ServicesCrown Commercial Service · shared by 6 suppliers, up to £1,200,000,000 in total · runs until Jan 2030
  15. Cirrus Consortium Agency Labour and Recruitment Services Framework 2025CIRRUS PURCHASING LTD · shared by 80 suppliers, up to £800,000,000 in total · runs until Sep 2029
  16. Cirrus Consortium Agency Labour and Recruitment Services Framework 2025Cirrus Consortium c/o Halton Housing · £800,000,000
  17. Employer Skills SME campaign data (con_28348)‡Department for Education · £50,000 · runs until Mar 2027
  18. PfH Business Solutions and Supply Management Framework‡Procurement for Housing · shared by 6 suppliers, up to £57,500,000 in total · 3 lots
  19. ENHT - Passive RFiD Discovery Solution‡East and North Hertfordshire NHS Trust · £155,000 · runs until Mar 2029
  20. Data management and strategy for NHS Health Careers team‡NHS England · £624,549 · runs until Jul 2027
  21. Framework Agreement for Office, Paper, EOS & Library Supplies (OPELS)‡North Western Universities Purchasing Consortium · shared by 5 suppliers, up to £82,682,690 in total
  22. Print Services‡The Pensions Regulator · £6,375,000 · runs until May 2027
  23. Hybrid Mail Solution‡Cheshire west and Chester Borough Council · £2,500,000
  24. Contract for the purchase of data and services (con_13960)Department For Education · £20,420
  25. RFQ for the Provision of Corporate Print‡Halton Borough Council · shared by 3 suppliers, up to £170,000 in total
  26. Framework for the Supply of Print and Related Services - AWARD‡Hampshire County Council · shared by 13 suppliers, up to £1 in total
  27. 2858/LM - Print services University of Sheffield & Sheffield Hallam University - Framework AgreementUNIVERSITY OF SHEFFIELD · shared by 11 suppliers, up to £3,500,000 in total
  28. DHSC PH Distribution of Vitamin D food supplements‡Department of Health and Social Care · £58,706
  29. Annual Billing Requirement 2021 CCS RM6017 Lot 7‡Cornwall Council · £200,000
  30. 2858LM – Print services for UoS and SHU - Framework Agreement‡University of Sheffield · shared by 11 suppliers, up to £3,500,000 in total
  31. Framework for the Supply of Print and Related Services‡HAMPSHIRE COUNTY COUNCIL · shared by 7 suppliers, up to £560,500 in total · 5 lots

From contract award notices on Contracts Finder (since 2016) and Find a Tender (since 2021), published by the Cabinet Office under the Open Government Licence v3.0. Values are as published by the buyer and usually cover the whole contract term; the total leaves out awards shared between several suppliers, where the published figure is a ceiling for all of them, placeholder values and single figures of £1 billion or more. Notices marked ‡ do not state a company number and were linked by an exact match on the registered name. Contracts below the publication thresholds and those of devolved buyers that publish elsewhere are not included.

Statutory reporting

Payment practices1 Jan 2026 – 30 Jun 2026
Average time taken to pay invoices
39 days
Invoices not paid within agreed terms
4%
Standard payment terms
0–90 days
Member of a payment code
No
  • Within 30 days 52%
  • 31 to 60 days 45%
  • After 60 days 3%
Earlier periods (7)
Period ending
Days to pay
Within 30 days
Late
31 Dec 2025
37
54%
4%
30 Jun 2025
70
27%
16%
31 Dec 2024
67
40%
15%
30 Jun 2024
68
41%
49%
31 Dec 2023
69
35%
52%
30 Jun 2023
66
33%
47%
31 Dec 2022
66
31%
48%

View the latest report on GOV.UK

Gender pay gap2025/26
Median hourly pay
women 18% lower
Mean hourly pay
women 12.9% lower
Median bonus pay
women 7.8% higher
Employer size
1000 to 4999 employees
Lower pay quarter54% womenLower middle41% womenUpper middle31% womenUpper pay quarter30% women
Earlier years (7)
Year
Median hourly pay
Mean hourly pay
2024/25
women 14.7% lower
women 12.2% lower
2023/24
women 25.8% lower
women 18% lower
2022/23
women 20.2% lower
women 18.8% lower
2021/22
women 26.3% lower
women 22.5% lower
2020/21
women 27.4% lower
women 22.6% lower
2018/19
women 37.2% lower
women 31.9% lower
2017/18
women 34.8% lower
women 34.6% lower

A positive gap means women's average hourly pay is lower than men's across the whole employer; it is not a comparison of pay for the same work. View on the Gender pay gap service

Modern slavery statements5
2025
Statement · summary on GOV.UK · group statement (GRENADIER HOLDINGS LIMITED)
2024
Statement · summary on GOV.UK · group statement (GRENADIER HOLDINGS LIMITED)
2023
Statement · summary on GOV.UK · group statement (GRENADIER HOLDINGS LIMITED)
Earlier years (2)
2022
Statement · summary on GOV.UK · group statement (PARAGON CUSTOMER COMMUNICATIONS LIMITED)
2021
Statement · summary on GOV.UK · group statement (PARAGON CUSTOMER COMMUNICATIONS LIMITED)

Figures the company reported itself to the government's Check payment practices service, Gender pay gap service and Modern slavery statement registry (Open Government Licence v3.0). Only large companies and employers with 250 or more staff have to report, so most companies have nothing here.

History

12 events
  1. Financial year 2024/25 endedAccounts: turnover £519.6m, net assets £4.7m, 3,192 employees
  2. Financial year 2023/24 endedAccounts: turnover £510m, net assets £19.3m, 3,307 employees
  3. Paragon Customer Communications Limited registered as a person with significant control
  4. Dsicmm Group Ltd ceased to be a person with significant control
  5. Name changed to PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITEDPreviously DST OUTPUT (LONDON) LIMITED
  6. Dsicmm Group Limited registered as a person with significant control
  7. Dsicmm Group Limited ceased to be a person with significant control
  8. Dsicmm Group Ltd registered as a person with significant control
Earlier events (4)
  1. Name changed to DST OUTPUT (LONDON) LIMITEDPreviously INNOVATIVE OUTPUT SOLUTIONS (LONDON) LIMITED
  2. Name changed to INNOVATIVE OUTPUT SOLUTIONS (LONDON) LIMITEDPreviously DSICMM LIMITED
  3. Name changed to DSICMM LIMITEDPreviously DIRECT SOLUTIONS INTERNATIONAL LIMITED
  4. Company incorporatedPrivate limited company

Dates as recorded at Companies House: incorporation, name changes, officer appointments and resignations, current and former persons with significant control, and the end of each financial year with figures in the database.